Frequently Asked Questions
Who can order?
This site is for wholesale only, so you can order if you are a retailer or store owner who sells in any location: shops, malls, flea markets, or online. Personal orders can be made on our retail website or at our “brick and mortar” store, Hearthside Candles & Curios, in Downtown Ralston, NE. We only ship to the United States (not international).
Why don’t you ship Internationally?
The Customs forms take a lot of time and shipping brings a higher risk of lost or damaged products. Thank you for understanding.
What payment methods can I use?
Payments are processed through secure PayPal gateway. You may use any credit card or PayPal to pay for your order. There is a $75 minimum purchase per order.
How will my order be shipped, and how much will it cost?
Shipping is mainly USPS Priority Mail. Shipping and Handling is calculated on a price tier.
Order Amount S&H
$250.01 and up $55.00
*Shipping & Handling prices subject to change*
How long will my order take to ship?
All items are handmade in small batches to ensure the highest quality possible. Most orders will ship within 2 weeks, but some may take up to 4 weeks for large or custom orders. Orders are produced, packed, and shipped in the order in which they are received. If you need an order within a specific timeframe, we encourage you to place your order ahead as far in advance as possible and communicate any desired timeframes to us. You may also add on the RUSH ORDER optional charge which will move your order to the front of the line. Most RUSH ORDERS will ship out within 7-10 business days.
How can I set up an account to order online?
If you are a valid retailer, please fill out a Wholesale Account Request HERE.
Approval takes around 48 hours, but can take up to a week. Please check your e-mail (and spam folders) after you submit your request.
What is your refund and return policy?
We do not make returns or exchanges for merchandise that is simply unwanted. Please be certain that you want the items you purchase from us, or start by ordering small.
For broken or damaged items please notify us within 24 hours of accepting delivery. We will either refund your credit card directly, or send you replacement products. The broken item(s) may or may not need to be returned. Please ask for details in your particular situation.
If you have received the wrong item, we will either credit your card, ship a replacement, or include a replacement with your next order if it will be soon.
I have a question that is not listed here.
Just email us! We will be glad to help: firstname.lastname@example.org.